Terms of Service (Privacy Policy)

Digital Marketing Agency Seonatic respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use, share, and protect your personal data when you visit our website or use our services.

1.) Which personal data we process

We process the following categories of personal data:

Basic contact information (name, telephone number, email);
Data on the use of our websites (link clicks, time spent) and data regarding responses to our emails;
Data we need to fulfill the contract.

2.) How we use your personal data

We may use your personal data for various purposes, including:

Communicating with you regarding the provision of our services and responding to your inquiries;
Concluding a contract and fulfilling obligations arising from the contract;
Marketing communication (sending emails);
Enforcing any legal claims and resolving disputes;
Statistical analysis of the use of our websites.

3.) How long we keep your personal data

We keep basic personal data for as long as you have the status of our registered user on our websites. Personal data processed based on your consent are kept permanently or until you revoke this consent.

Data on issued invoices are kept for 10 years from issuance. Data required for the conclusion and fulfillment of the contract between you and us are kept for 5 years from the fulfillment of the contract.

After the retention period expires, personal data are effectively deleted or anonymized, which means they are processed in such a way that they can no longer be linked to you or attributed to you.

4.) Voluntariness of providing data and consequences of not providing

Providing personal data is voluntary. You are not obliged to provide personal data to us, but if you do not, you cannot enter into a contract with us. Which data are such that their non-provision leads to the stated consequences will be indicated each time we collect personal data from you.

5.) Who has access to your personal data

We do not disclose your personal data to third parties (outside of Seonatic) nor allow them to be familiar with them, except for those who have entered into a written contract with us, based on which they perform certain tasks related to data processing and are obliged to comply with legislation on processing and protection of personal data (i.e., contractual processors).

Contractual processors to whom we transfer personal data are marketing service providers and email sending service providers.
Contractual processors may only process personal data within the framework of our instructions and may not process personal data for their own purposes. They are obliged, along with their employees, to protect the confidentiality of your data.